FAQ

Print sizes

ProSelect-images cannot guarantee that the final size will be exactly the size requested. Some images differ from the normal sizes.

A-series-paper-measurements-and-sizes

Payment Questions

Q: What payment methods are accepted?
A: We use PayFast as our payment gateway. PayFast accepts credit cards, instant EFT and PayFast vouchers. Alternatively, you may also do an EFT payment into our bank account, just ask us for those details.

 

Canvas Questions

Q: What kind of wood do you use for your frames?
A: We use 30mm Super Wood for the frame and a 3mm backing. It’s a very hard wood to ensure that no warping takes place.

 

Q: What canvas do you use?
A: We only use the best quality canvas around. We have found that Picasso satin canvas is the best. It is archivable for up to 50 years and gives a great satin finish. It is water resistant and allows very long lasting prints with solvent or eco-solvent inks. Due to the excellent light stability and waterfastness, no additional finishing is needed.

 

Q: How deep is the canvas away from the wall?
A: We use a 30mm frame and 3mm backing board, so the total depth from the wall is 33mm.

 

Wallpaper Questions

Q: Where can I apply my wallpaper?

A: Wallpaper can be applied to most smooth interior surfaces, such as walls, cupboard doors and ceilings. We do not recommend bathrooms or kitchens because steam/moisture is not conducive for a wallpapered wall.

Q: If the wallpaper is faulty what is your returns policy?
A: We guarantee the printing of the wallpaper and the application of it if one of our preferred installers are used. However, if you use your own installer or do it yourself, we no longer offer any guarantee.

Q: If I am applying the wallpaper myself, what paste do I use?

A: Please see our DIY guide for assistance.

Q: I’ve never hung wallpaper before, can I get some advice?
A: Please see our DIY guide for assistance.

Q: I don’t want to hang the wallpaper myself, do you know a professional installer?
A: Yes, we have recommended installers. Please contact us for more details.